OFNL Suffer Major National UK Full Fibre Broadband Outage UPDATE

Alternative network operator Open Fibre Networks Limited (OFNL / GTC / BUUK), which typically serves new build homes with gigabit fibre (FTTP) via several of their supporting UK broadband ISPs, appears to be suffering a major national outage this morning that is also making it difficult to access their Incidents Page.

The feedback received from some of OFNL’s customers this morning suggests that everything was working well until around 10am, when the service went down. The good news is that some of OFNL’s internet providers maintain their own service status pages (e.g. Seethelight’s status page), which confirm what their customers are saying. The operator has also been quick to acknowledge the outage.

NOTE: OFNL’s network currently reaches around 130,000 premises across the country.

318282: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES Last updated:(02 Sep 2024 10:20hrs)

Status: Currently open.
Location: Network Wide.

We are currently experiencing a network incident affecting our entire network. Engineers are currently investigating the issue and will provide an update as soon as possible.Please do not reset your equipment.We apologise for any inconvenience this may cause.

No updates for this incident yet.

A number of broadband ISPs on their network are also advising customers not to “reset your equipment” (router), as this won’t resolve the current issue. Sources have told ISPreview that the issue might be related to Sky Backhaul (capacity links), but at the time of writing we don’t have any further information.

UPDATE 11:37am

The latest status update, as posted at 11:12am, provides a bit more detail: “We are aware that one of our core network suppliers is experiencing a major network incident that is affecting Internet performance over our network. We have implemented a work around in our core network that will help improve performance for some customers. Customers may still continue to experience a reduction in Internet performance and stability.”