Change at the top for East of England Ambulance Service

An under-pressure ambulance service has announced its latest chief executive, who will take up the post next month.

Neill Moloney is the seventh boss of East of England Ambulance Service NHS Trust (EEAST) in just under 12 years.

During that time, the service has been in special measures and was the first UK NHS trust forced to sign a legal agreement with the Equality and Human Rights Commission to tackle “high levels” of sexual harassment.

EEAST chairman Mrunal Sisodia said Mr Moloney “joins at a really important point… we have made genuine progress on many staff, cultural and operational issues”.

The new chief executive, who starts on 2 September, is currently a director at Mid and South Essex Integrated Care Board and Mid and South Essex NHS Foundation Trust – and has held other senior executive roles, including at NHS England.

The trust said his background in emergency care would be “vital in continuing improvements” and he was chosen over 300 applicants.

Mr Moloney echoed the sentiment and said he would “continue the great work already started”, with previous leader Tom Abell having stepped down to take over at the NHS Mid and South Essex Integrated Care Board.

At the start of this year NHS England revealed the trust was being removed from “special measures” – now known as the National Recovery Support Programme – after four years.

Mr Abell greeted the news as a “major milestone”, saying response times had “halved”, with the CQC noting the trust had improved its safeguarding teams and policies.

Mr Abell joined EEAST at a tumultuous point in August 2021 after it was rated inadequate and placed in special measures the previous year, following a Care Quality Commission (CQC) inspection.

Thirteen cases of sexual misconduct had been reported to police – with bullying “normalised” at the service, according to the CQC.

The then South Norfolk MP, Richard Bacon (Conservative), called for the trust to be scrapped and replaced.

Unison’s EEAST branch chairman, Glenn Carrington, said: “We’re sorry to lose Tom Abell – I thought he did an admirable job in difficult circumstances – the new chief has got big shoes to fill.

“We need continuity – I’ve been in the service 40 years and I’ve seen so many chief executives… but we’ve got a new chief and a new government so hopefully we’ll see some light at the end of the tunnel.”

EEAST, which employs more than 5,000 staff and has more than 1,000 volunteers, covers Cambridgeshire, Hertfordshire, Bedfordshire, Norfolk, Suffolk and Essex.

“Challenging times continue for the East of England Ambulance Service due to staff shortages and vehicles being off the road, but under Tom Abell’s tenure the issues of a poor organisational culture seem to have improved.

He has brought the service out of “special measures” and it appears to be heading in the right direction.

Over the past 18 months, response times to the most serious calls have dramatically improved and that is largely down to how the trust has been working with hospitals to free up ambulances waiting outside A&E departments, getting them back out on the roads quicker.

However, at one point last winter more than a quarter of the trust’s ambulances were off the road due to mechanical problems.

So while things look on the up, Neill Moloney will be striving to take those improvements already made further.”